Privacy Policy

Last updated: August 19, 2025

Effective Date: August 19, 2025
Company: Dissident Capital Pty Ltd, trading as ChatStack
Website: https://chatstack.co.za

At ChatStack, we respect your privacy and are committed to protecting your personal and business data. This Privacy Policy explains what we collect, how we use it, and your rights.

1. Information We Collect

We collect the following types of information when you use ChatStack:

Account Information: name, email address, company details.

Payment Information: processed securely via Payfast — we do not store card/banking details.

Uploaded Content: documents (PDF, Word, Excel, text) and website data crawled by our system.

Chat Data: conversations, analytics, and chatbot interactions.

Technical Data: IP address, device info, cookies, and usage analytics.

2. How We Use Your Data

We use the collected data to:

  • Provide and improve ChatStack services.
  • Train and run chatbots on your uploaded content.
  • Offer analytics and lead generation features.
  • Process payments and manage subscriptions.
  • Prevent fraud, abuse, or violations of our Terms.

3. Sharing of Data

We do not sell or rent your personal data. We may share data only with:

Service Providers: e.g. Supabase (database), OpenAI API (chat responses), Payfast (payments), hosting providers.

Legal Compliance: if required by law or to protect against fraud/abuse.

4. Data Security & Retention

  • Data is stored securely with Supabase and our hosting providers.
  • Uploaded files and chat logs are retained while your account is active. You may request deletion at any time.
  • We implement reasonable technical and organizational measures, but no system is 100% secure.

5. Your Rights

Depending on your location (e.g. GDPR in the EU, POPIA in South Africa), you have rights to:

  • Access, correct, or delete your personal data.
  • Request a copy of your stored data.
  • Withdraw consent at any time.

Requests can be made by emailing support@chatstack.co.za.

6. Cookies

ChatStack uses cookies for login sessions, analytics, and improving the user experience. You can disable cookies in your browser, but some features may not work.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.

8. Contact Us

If you have questions or requests, contact us:

Email: support@chatstack.co.za

Dissident Capital Pty Ltd, trading as ChatStack

32 Edgeware Road, Diepriver

Cape Town

South Africa

7780